Category: Business
Optimize Your Customer Satisfaction Process And Blow Away Your Competition
Every company has or should have a Customer Bill of Rights, or a list of non-negotiables when it comes to customer service. Just how
How To Prepare Your MSP For A Successful Acquisition Or Merger
If you own an MSP, it’s important to plan an exit strategy. When the time comes, do you want to sell your business and
Exclusive Interview: Robin Robins & Kaseya CEO Fred Voccola
With Kaseya purchasing Datto, get the “real” scoop on what’s going on now that the deal has closed. Robin Robins interviewed Fred Voccola, Kaseya’s
How To Stand Out, Attract Top Talent And Win Deals Leveraging NPS, Reviews And Referrals
Your branding is important when it comes to attracting top talent and closing new business. Your Net Promoter Score (NPS) establishes trust and authenticity
Kaseya CEO Fred Voccola Reveals His Plan For Kaseya, The Datto Acquisition And Why So Many MSPs Are Rallying Behind His Vision For IT Complete
In April 2022, Kaseya and Datto rocked the MSP world with the announcement of a blockbuster deal in which Kaseya would acquire Datto for $6.2
5 Steps To Take If Your MSP Has Negative Online Reviews
Does your MSP have negative online reviews? It might just be the perfect opportunity to interact with your customers, build trust, and show you
Subscription-Based Legal Services For MSPs Allow You To Generate Offense
MSPs have a great understanding of the proactive benefits associated with outsourcing services to a professional for technology management. How does this work when
The Overlooked Hole In Your Sales Bucket That’s Costing Your MSP Millions In Lost Opportunities
After conducting over 1,200 secret-shopper calls to MSPs, here’s what I know: 11% of MSPs have “bad” phone numbers on their website, which means
18 Laws of Success From Shark Tank’s Robert Herjavec
Serial entrepreneur, investor, television personality, and Ferrari race car celebrity Robert Herjavec has lived the classic rags-to-riches story. Today, he is one of North
Never Miss
A long-term client recently said to me, “Robin, you never miss.” Quite the compliment. Of course, that’s not entirely true about everything I do,
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