Turnover is nothing new and neither are corporate retention strategies. But the MSP Great Resignation and extreme turnover happening today is a different phenomenon that requires a different approach.
A high-value client is different for everyone, but in general, they represent far more PROFIT (not revenue) than your average client. They’re also easy to service where you can do your best work because their needs and your capabilities align.
You as an IT services business owner, or MSP, should know that it is time to start…
When potential customers are looking for IT support or help, it’s often at a time when there’s a big problem or catastrophe — like
In June, Kaseya closed on the acquisition of Datto for $6.2 billion. As I stated in a previous article, “Here’s my promise: Investment in
Every company has or should have a Customer Bill of Rights, or a list of non-negotiables when it comes to customer service. Just how
If you own an MSP, it’s important to plan an exit strategy. When the time comes, do you want to sell your business and
With Kaseya purchasing Datto, get the “real” scoop on what’s going on now that the deal has closed. Robin Robins interviewed Fred Voccola, Kaseya’s
Your branding is important when it comes to attracting top talent and closing new business. Your Net Promoter Score (NPS) establishes trust and authenticity