Boost Your Online Reputation And Visibility By Generating A Steady Flow Of 5-Star Google...

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When potential customers are looking for IT support or help, it’s often at a time when there’s a big problem or catastrophe — like a company-wide server crash, emails going offline, or a major...

Kaseya CEO Fred Voccola Answers MSPs’ Top Questions About The Datto Merger

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In June, Kaseya closed on the acquisition of Datto for $6.2 billion.  As I stated in a previous article, “Here’s my promise: Investment in innovation and integrations will go up and prices will come...

Kaseya Acquires Datto- “We Are Better Together”

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It’s official – Kaseya now owns Datto! The $6.2 billion deal means that Datto is no longer a public company and is now part of Kaseya’s portfolio. But, what does this really mean for...

Optimize Your Customer Satisfaction Process And Blow Away Your Competition

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Every company has or should have a Customer Bill of Rights, or a list of non-negotiables when it comes to customer service. Just how do you operationalize the bill of rights and keep your...

How To Prepare Your MSP For A Successful Acquisition Or Merger

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If you own an MSP, it’s important to plan an exit strategy. When the time comes, do you want to sell your business and walk away? If you sell your business, do you want...
Family travels by car with a dog. SUV with passengers and luggage rides through the desert of the southern states.

Top Tech Tips For Your MSP So You Can Finally Take A Vacation

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Burnout and stress are real problems. You may have started your MSP as a one-person shop and are used to working 24/7, 365 days a year. That probably was what you needed to do...
Robin Robins and Fred Voccola sit across from each other holding an interview. Fred is in a blue suit and Robin is in a mafia costume

Exclusive Interview: Robin Robins & Kaseya CEO Fred Voccola

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https://www.youtube.com/watch?v=K3vdben28RU With Kaseya purchasing Datto, get the “real” scoop on what’s going on now that the deal has closed.  Robin Robins interviewed Fred Voccola, Kaseya's CEO, to share his vision of this new acquisition. If...
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How To Stand Out, Attract Top Talent And Win Deals Leveraging NPS, Reviews And...

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Your branding is important when it comes to attracting top talent and closing new business. Your Net Promoter Score (NPS) establishes trust and authenticity for your brand, and those elements will differentiate your brand...
Fred Voccola, CEO Of Kaseya, Reveals His Plan For Kaseya, The Datto Acquisition And Why So Many MSPS Are Rallying Behind His Vision For IT Complete

Kaseya CEO Fred Voccola Reveals His Plan For Kaseya, The Datto Acquisition And Why...

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In April 2022, Kaseya and Datto rocked the MSP world with the announcement of a blockbuster deal in which Kaseya would acquire Datto for $6.2 billion.  With strongly mixed reactions coming from the MSP community and...
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5 Steps To Take If Your MSP Has Negative Online Reviews

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Does your MSP have negative online reviews? It might just be the perfect opportunity to interact with your customers, build trust, and show you value them.   A flurry of questions can go through your mind...